Shazam Casino Privacy Policy
This Privacy Policy explains how Shazam Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended for customers in Australia and should be read together with our terms, responsible gambling information and any other notices displayed on the website.
Shazam Casino aims to handle personal information fairly, transparently and securely. The information we process depends on how you interact with us, the services you use and the choices you make. By using the website, you acknowledge the practices described below.
Information We Collect
We may collect information that you provide directly, information generated through your use of the website and information received from authorised third parties. The categories may include:
- Identity details, such as your name, date of birth and information used to confirm that you meet the minimum age requirement of 18 years.
- Contact details, including your email address and other information you provide when requesting assistance.
- Account information, such as login details, account preferences, transaction history and records of your interactions with Shazam Casino.
- Payment and financial information needed to process deposits, withdrawals, refunds or other account-related transactions. Payment providers may handle some details directly under their own privacy policies.
- Verification information, which may include documents or details required to confirm identity, prevent fraud or protect the integrity of the service.
- Technical information, including your IP address, browser type, device characteristics, operating system, language settings and approximate location derived from technical data.
- Usage information, such as pages viewed, games accessed, session activity, preferences and interactions with website features.
- Communications and feedback, including messages, enquiries, complaints and information provided during customer support or account-related correspondence.
You should provide accurate and current information when using Shazam Casino. If you submit information about another person, you should have the authority to do so and should ensure that the person understands how their information may be used.
How We Use Information
Personal information is used for purposes connected with operating, improving and protecting Shazam Casino. These purposes may include:
- Creating and administering your account.
- Processing deposits, withdrawals and other requested transactions.
- Confirming identity, age and account ownership.
- Detecting suspicious activity, fraud, unauthorised access and attempts to misuse the website.
- Providing customer support and responding to questions, requests or complaints.
- Personalising website content, account features and communications where appropriate.
- Analysing website performance, customer preferences and service usage.
- Sending service messages, security notices, account updates and information necessary to provide the requested service.
- Sending promotional communications where permitted and where you have not opted out.
- Maintaining business records, resolving disputes and enforcing applicable terms and policies.
We may combine information collected from different sources when this is reasonably necessary for these purposes. We do not use personal information for purposes that are materially incompatible with the reasons for which it was collected unless permitted or required by applicable rules.
Cookies and Similar Tools
Shazam Casino may use cookies, pixels, software development tools and comparable technologies. These technologies can place or access information on your device and help the website remember settings, maintain sessions, understand usage and improve performance.
- Essential technologies support account access, security, navigation and core website functions.
- Performance technologies help us understand how visitors use the website and identify technical problems.
- Preference technologies remember selected settings and improve the consistency of your experience.
- Marketing technologies may help measure campaigns or present information that is more relevant to your interests, where such use is permitted.
Your browser or device may allow you to control cookies through its settings. Disabling certain technologies may affect account access, functionality or the presentation of website features. Information collected through cookies may be combined with other information as described in this policy.
When Information Is Shared
Shazam Casino may disclose personal information to carefully selected recipients when necessary to provide services, operate the business or protect customers and the website. These recipients may include:
- Payment processors, financial institutions and transaction service providers.
- Identity verification, fraud prevention and security specialists.
- Technology, hosting, analytics, customer support and communications providers.
- Professional advisers, auditors and service providers supporting business operations.
- Corporate entities involved in a restructuring, merger, acquisition or transfer of relevant business assets.
- Government authorities, courts, regulators or law enforcement bodies when disclosure is required or reasonably necessary.
Recipients may only receive information relevant to the purpose for which it is shared, subject to contractual, professional or legal safeguards where appropriate. Shazam Casino does not sell personal information as a standalone commercial product.
How We Protect Data
We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse and disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and internal procedures for handling information.
No online service, electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying Shazam Casino promptly if you believe your account has been compromised. We may restrict access or take other protective action when a security risk is identified.
How Long We Keep Data
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including account administration, transaction processing, security, dispute handling and business record management. The retention period depends on the nature and sensitivity of the information, the reason it was collected and whether an ongoing relationship exists.
Some information may be retained after an account is closed where it is needed to resolve disputes, prevent fraud, maintain financial or operational records, meet applicable obligations or enforce our agreements. When information is no longer required, we may delete it, anonymise it or securely dispose of it.
Your Privacy Choices
Depending on the circumstances and applicable requirements, you may have rights and choices concerning your personal information. These may include the ability to:
- Request access to personal information held about you.
- Ask for inaccurate, incomplete or outdated information to be corrected.
- Request deletion or restriction of information in appropriate circumstances.
- Object to certain uses of information or withdraw consent where processing relies on consent.
- Opt out of promotional communications while continuing to receive essential service messages.
- Ask for an explanation of how a request has been handled.
These rights are not absolute and may be subject to verification, security considerations, legal limitations or the need to retain particular records. To protect accounts, Shazam Casino may request information confirming your identity before completing a privacy request. We aim to respond within a reasonable period.
Third-Party Providers
The website may contain links, integrations or functions supplied by third parties. These providers may collect or process information under their own terms and privacy notices. Shazam Casino is not responsible for the privacy practices, security controls or content of independent third-party websites.
Examples may include payment services, identity checks, analytics tools, advertising platforms and social or communication features. Before submitting information through an external service, review its privacy information carefully. Third-party services may use cookies or similar technologies that are separate from those controlled by Shazam Casino.
International Data Handling
Some service providers or business partners may process personal information outside Australia. As a result, information may be transferred to or accessed from another country where privacy protections may differ from those available in Australia.
Where international handling occurs, Shazam Casino takes reasonable steps to use suitable providers, limit access to necessary information and apply contractual or other safeguards appropriate to the circumstances. By using the website, you acknowledge that international processing may occur as part of providing and securing the service.
Changes to This Policy
Shazam Casino may update this Privacy Policy when our services, technology, business arrangements or privacy practices change. The updated version will be made available on the website and will indicate the date from which it applies where appropriate.
We encourage you to review this page periodically. Continued use of the website after an update may indicate acceptance of the revised policy, subject to any rights or notices that apply under relevant privacy requirements. If a change has a significant effect on how information is used, we may provide additional notice where appropriate.
Contact and Privacy Questions
If you have a question about this Privacy Policy, wish to make a privacy request or need help understanding how Shazam Casino handles your information, contact us at support@shazamcasino-au.online. Please provide enough detail for us to identify the relevant account or request, but do not send unnecessary payment credentials, passwords or other sensitive information.
We may ask for reasonable verification before discussing account information or acting on a request. If you are dissatisfied with our response, you may wish to seek independent privacy guidance or use any complaint pathway available under applicable Australian privacy arrangements.
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